Authorized Higbee warranty service center
Higbee warranty repair, in Boca Raton
Direct-to-consumer electric bikes. We are an authorized warranty service center, so you have a local bench rather than a support queue.
Covered repairs are paid by Higbee, not by you — and it makes no difference where you bought the bike.
The pattern with every online brand is the same and it is not really the bike’s fault: the machine is fine, but there is nobody within 200 miles to look at it when something is not.
For Higbee, there is. That is the entire point of this page.
How a claim works here
- Bring the bike and your proof of purchase. Or ask us to collect it — useful when it will not roll.
- We diagnose it. Usually same or next day, on a stand, in person.
- We tell you where you stand before doing any work — covered, not covered, or partly. Wear items are never covered by anyone, and we say so early.
- We order the parts and do the repair. Timing depends on how fast Higbee ships; you can follow the actual stage in our app rather than calling to ask.
Higbee warranty questions
Do you do warranty repairs on Higbee bikes?
Yes. We are an authorized Higbee warranty service center. If your fault is covered, Higbee pays for the repair and we order the parts directly — you do not need to open a support ticket or ship anything.
I did not buy my Higbee from you. Does that matter?
No. Your warranty travels with the bike, not with the shop that sold it. Bought online, from a big-box store, or in another state — bring it in either way.
What do I need to bring with my Higbee?
The bike and your proof of purchase. The receipt or order confirmation establishes the purchase date, which determines whether you are still inside the warranty period. A photo of the order email on your phone is fine.
Can you collect my Higbee if it will not ride?
Yes. We collect and return bikes across Boca Raton, Delray Beach, Deerfield, Boynton and Pompano — which is most useful in exactly this situation, when the bike cannot be ridden to us and will not fit in a car.
For Higbee's own warranty terms and coverage periods, see their official site . Terms change and are theirs to state — we handle the repair, not the policy.
Start a Higbee warranty claim
Tell us the model and what it is doing. Photos by text usually speed things up, and we will tell you quickly whether it looks like a covered fault.
- Ride as many brands as you like in one visit
- We will tell you when a cheaper bike is the right bike
- Closed Wednesdays — every other day, 10am to 5pm
Prefer to talk? Call (561) 677-2622 or text (561) 562-0097.