Authorized Viribus warranty service center
Viribus warranty repair, in Boca Raton
Value-focused electric bikes sold online, including step-through and fat-tire models. We are an authorized warranty service center.
Covered repairs are paid by Viribus, not by you — and it makes no difference where you bought the bike.
Affordable bikes are not the problem people assume. A well-set-up inexpensive bike is a genuinely good thing to own — the trouble is that “well set up” almost never happens in a living room with the Allen key from the box.
We are authorized for warranty work and equally happy to do the setup that makes the bike work properly in the first place.
How a claim works here
- Bring the bike and your proof of purchase. Or ask us to collect it — useful when it will not roll.
- We diagnose it. Usually same or next day, on a stand, in person.
- We tell you where you stand before doing any work — covered, not covered, or partly. Wear items are never covered by anyone, and we say so early.
- We order the parts and do the repair. Timing depends on how fast Viribus ships; you can follow the actual stage in our app rather than calling to ask.
Viribus warranty questions
Do you do warranty repairs on Viribus bikes?
Yes. We are an authorized Viribus warranty service center. If your fault is covered, Viribus pays for the repair and we order the parts directly — you do not need to open a support ticket or ship anything.
I did not buy my Viribus from you. Does that matter?
No. Your warranty travels with the bike, not with the shop that sold it. Bought online, from a big-box store, or in another state — bring it in either way.
What do I need to bring with my Viribus?
The bike and your proof of purchase. The receipt or order confirmation establishes the purchase date, which determines whether you are still inside the warranty period. A photo of the order email on your phone is fine.
Can you collect my Viribus if it will not ride?
Yes. We collect and return bikes across Boca Raton, Delray Beach, Deerfield, Boynton and Pompano — which is most useful in exactly this situation, when the bike cannot be ridden to us and will not fit in a car.
For Viribus's own warranty terms and coverage periods, see their official site . Terms change and are theirs to state — we handle the repair, not the policy.
Start a Viribus warranty claim
Tell us the model and what it is doing. Photos by text usually speed things up, and we will tell you quickly whether it looks like a covered fault.
- Ride as many brands as you like in one visit
- We will tell you when a cheaper bike is the right bike
- Closed Wednesdays — every other day, 10am to 5pm
Prefer to talk? Call (561) 677-2622 or text (561) 562-0097.