Authorized Prevelo warranty service center
Prevelo warranty repair, in Boca Raton
Serious kids' bikes, built light and properly sized — the same philosophy as the Woom bikes we stock. We are an authorized warranty service center for them.
Covered repairs are paid by Prevelo, not by you — and it makes no difference where you bought the bike.
Prevelo build kids’ bikes the way they should be built: light, correctly proportioned, and with brakes a child can actually operate. If you own one, you already know it is a different object from a department-store bike.
Bring the child with the bike. Half of what keeps a kids’ bike working well is fit, and fit changes every few months at that age. See also Woom, which we sell new.
How a claim works here
- Bring the bike and your proof of purchase. Or ask us to collect it — useful when it will not roll.
- We diagnose it. Usually same or next day, on a stand, in person.
- We tell you where you stand before doing any work — covered, not covered, or partly. Wear items are never covered by anyone, and we say so early.
- We order the parts and do the repair. Timing depends on how fast Prevelo ships; you can follow the actual stage in our app rather than calling to ask.
Prevelo warranty questions
Do you do warranty repairs on Prevelo bikes?
Yes. We are an authorized Prevelo warranty service center. If your fault is covered, Prevelo pays for the repair and we order the parts directly — you do not need to open a support ticket or ship anything.
I did not buy my Prevelo from you. Does that matter?
No. Your warranty travels with the bike, not with the shop that sold it. Bought online, from a big-box store, or in another state — bring it in either way.
What do I need to bring with my Prevelo?
The bike and your proof of purchase. The receipt or order confirmation establishes the purchase date, which determines whether you are still inside the warranty period. A photo of the order email on your phone is fine.
Can you collect my Prevelo if it will not ride?
Yes. We collect and return bikes across Boca Raton, Delray Beach, Deerfield, Boynton and Pompano — which is most useful in exactly this situation, when the bike cannot be ridden to us and will not fit in a car.
For Prevelo's own warranty terms and coverage periods, see their official site . Terms change and are theirs to state — we handle the repair, not the policy.
Start a Prevelo warranty claim
Tell us the model and what it is doing. Photos by text usually speed things up, and we will tell you quickly whether it looks like a covered fault.
- Ride as many brands as you like in one visit
- We will tell you when a cheaper bike is the right bike
- Closed Wednesdays — every other day, 10am to 5pm
Prefer to talk? Call (561) 677-2622 or text (561) 562-0097.