Authorized RAD Power Bikes warranty service center
RAD Power Bikes warranty repair, in Boca Raton
The biggest direct-to-consumer e-bike brand in America, and the one we see most. If yours needs warranty work, we are an authorized service center — bring it in rather than starting a support ticket.
Covered repairs are paid by RAD Power Bikes, not by you — and it makes no difference where you bought the bike.
Rad has sold more e-bikes in the United States than anyone, which means Palm Beach County is full of them and almost none of their owners have a local shop. That is exactly the gap we exist to fill.
Being an authorized warranty service center matters here more than for most brands, because the alternative is genuinely painful: photographs, a support queue, and a conversation with somebody who cannot see or hear the bike. We can put it on a stand.
Bring your proof of purchase and we will tell you quickly whether the fault is covered.
How a claim works here
- Bring the bike and your proof of purchase. Or ask us to collect it — useful when it will not roll.
- We diagnose it. Usually same or next day, on a stand, in person.
- We tell you where you stand before doing any work — covered, not covered, or partly. Wear items are never covered by anyone, and we say so early.
- We order the parts and do the repair. Timing depends on how fast RAD Power Bikes ships; you can follow the actual stage in our app rather than calling to ask.
RAD Power Bikes warranty questions
Do you do warranty repairs on RAD Power Bikes bikes?
Yes. We are an authorized RAD Power Bikes warranty service center. If your fault is covered, RAD Power Bikes pays for the repair and we order the parts directly — you do not need to open a support ticket or ship anything.
I did not buy my RAD Power Bikes from you. Does that matter?
No. Your warranty travels with the bike, not with the shop that sold it. Bought online, from a big-box store, or in another state — bring it in either way.
What do I need to bring with my RAD Power Bikes?
The bike and your proof of purchase. The receipt or order confirmation establishes the purchase date, which determines whether you are still inside the warranty period. A photo of the order email on your phone is fine.
Can you collect my RAD Power Bikes if it will not ride?
Yes. We collect and return bikes across Boca Raton, Delray Beach, Deerfield, Boynton and Pompano — which is most useful in exactly this situation, when the bike cannot be ridden to us and will not fit in a car.
For RAD Power Bikes's own warranty terms and coverage periods, see their official site . Terms change and are theirs to state — we handle the repair, not the policy.
Start a RAD Power Bikes warranty claim
Tell us the model and what it is doing. Photos by text usually speed things up, and we will tell you quickly whether it looks like a covered fault.
- Ride as many brands as you like in one visit
- We will tell you when a cheaper bike is the right bike
- Closed Wednesdays — every other day, 10am to 5pm
Prefer to talk? Call (561) 677-2622 or text (561) 562-0097.